SAI MITRA VILLA · SHIRDI
Cancellation and Refund Policy
Plans change. This page explains what you get back if you cancel a confirmed booking at SAI MITRA VILLA. Last updated 16 October 2026.
1. Refund schedule
| When you cancel | Refund of the amount paid |
|---|---|
| 7 or more days before the check-in date | Full refund |
| 3 to 6 days before the check-in date | 50% refund |
| Less than 3 days before check-in, or no-show | No refund |
Days are counted to the check-in date of the booking (check-in is from 12:00 PM). The cancellation time is when we receive your request.
2. How to cancel
Contact us by phone or WhatsApp on +91 81690 94911, or e-mail info@saimitravilla.com, with your booking reference (it looks like SMV-XXXXXXXX). We will confirm the cancellation and the refund amount to you.
3. How refunds are paid
Refunds are returned to the original payment method through Razorpay and usually reach you within 5 to 7 working days, depending on your bank. You will get an e-mail when the refund is issued. A cancelled booking releases the dates for others.
4. Changing dates instead
If you would rather move your stay, ask us as early as possible. Date changes depend on availability and the host's approval, and any difference in price will be explained before the change is confirmed.
5. Early departure
No refund is given for nights you do not use after check-in.
6. If we cancel
If we have to cancel your booking, or the villa becomes unavailable because of circumstances beyond our control, you will be offered new dates or a full refund of the amount you paid.
7. Payment problems
If money was deducted but you did not receive a booking confirmation, do not pay again. Contact us with your booking reference or payment ID. If the booking cannot be confirmed we will refund you in full to the original payment method.
8. Breach of terms
A stay that is ended or refused because the Terms and Conditions were breached is not refundable.